Aes365 FAQ — for all questions
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On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Verify your identity using that OTP, then set a new password. The whole process takes just a few minutes. If you still have trouble, reach out to aes365 live chat support.

No. Under aes365's policy, each person may only operate a single account. Creating multiple accounts may result in all accounts being suspended and any accumulated balance being forfeited. Keep it fair — stick to one account.

To change your mobile number, contact the aes365 support team directly. After verifying your identity, the support team will assist you with the update. An OTP may be sent to your old number during this process, so keep it handy.

aes365 supports Bangladesh's most popular mobile banking options — Mobile Banking, Nagad, and Rocket. Deposits via bank transfer and cryptocurrency are also available. Every method adds funds to your balance quickly and securely.

Deposits are usually credited to your aes365 account within minutes. Transactions via Mobile Banking and Nagad are typically confirmed within 1-5 minutes. If it takes more than 30 minutes, take a screenshot of the transaction and contact support.

aes365 does not charge any deposit fees. However, your mobile banking operator (Mobile Banking, Nagad, etc.) may apply their own send money or payment fees. These are entirely the payment provider's charges and have nothing to do with aes365.

Withdrawal requests on aes365 are typically processed within 15 minutes to 24 hours. Mobile banking withdrawals are the fastest option. Large withdrawal amounts may require additional verification, which can take up to 48 hours.

The minimum withdrawal amount on aes365 is BDT 300, and you can withdraw up to BDT 500,000 per day. Higher limits apply for VIP members. Individual payment methods may also have their own limits.

If a withdrawal is cancelled, your balance is generally returned to your aes365 account automatically. Contact the support team to find out the reason. Withdrawals are most commonly cancelled due to incomplete account verification, unmet wagering requirements, or incorrect payment details.

When you open a new account on aes365 and make your first deposit, a welcome bonus is applied automatically. A set percentage is added on top of your first deposit. Visit the Promotions page for full details on the maximum bonus amount and wagering requirements.

Wagering requirements mean you must place a specified number of bets using the bonus amount before you can withdraw it. For example, a 5x wagering requirement on a BDT 100 bonus means you need to wager a total of BDT 500. Each promotion has its own wagering terms, so read the conditions before claiming any bonus.

Yes, logging into aes365 every day earns you a daily login bonus. There are also weekly cashback offers, monthly special promotions, and exclusive bonuses during festive occasions. Check the promotions page regularly for the latest offers.

aes365 offers slots, fish games, Sports Betting, Live Casino, crash games, and much more. Each category features hundreds of games from the world's top providers. Everything runs smoothly on both mobile and desktop.

In aes365 fish games, targeting larger fish earns more points. Choosing the right weapon and activating bonus rounds are the keys to winning. Rather than repeatedly shooting small fish, it's more rewarding to time your shots on bigger targets. Each fish game has its own rules, so practice in free mode before playing for real.

In the aes365 betting section, you can place bets on all major sports worldwide — cricket, football, tennis, badminton, basketball, and more. Special offers are available for Bangladesh cricket team matches. Live betting lets you place real-time wagers while a match is in progress.

aes365 follows international security standards. All transactions are protected with SSL encryption. User funds are held in separate accounts, kept entirely apart from the company's operational expenses. Enabling two-factor authentication (2FA) adds an extra layer of protection to your account.

The aes365 support team is available 24/7. Click the live chat button on the website to speak directly with a support representative. You can also reach us by email. Support is available in Bengali, so there's no language barrier.

An account suspension may be triggered by a pending identity verification, suspicious activity, or a policy violation. In any of these cases, contact aes365 support immediately and provide the required information and documents. In most cases, the account is reactivated once verification is complete.