Aes365's Terms and Conditions — Must read before membership

Aes365 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming platform operated specifically for users in Bangladesh. These Terms and Conditions ("Terms") apply to the use of the aes365 website, mobile site, and all related services.

By creating an account or using any service on aes365, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these Terms, please refrain from using our services.

Aes365 reserves the right to update these Terms and Conditions at any time. Changes take effect upon publication on the website, and your continued use of the platform after any update constitutes your acceptance of the revised Terms. We recommend checking this page regularly.

You must provide accurate and complete information when registering on aes365. Accounts created with false information may be terminated immediately, and all balances in such accounts may be forfeited.

One Account Policy: Each individual (sharing the same name, address, email, phone number, payment method, or IP address) may hold only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and accumulated balances may be forfeited.

• Provide your full name, date of birth, phone number, and email accurately at the time of registration.
• Keep your account password secure — never share it with anyone.
• Please notify our support team immediately if you detect any unauthorized access to your account.
• You may be required to submit a national ID or passport for KYC verification.
• Account registration is strictly prohibited for users under 18 years of age.

Deposits on aes365 are currently supported via Mobile Banking, Nagad, and Rocket. Deposits are generally processed instantly, though occasional delays may occur due to banking issues.

• Deposits must be made exclusively from your own payment account.
• Payments from third-party accounts are not accepted.
• If a deposit fails, please notify support within 24 hours.
• Aes365 reserves the right to decline any deposit if there is reasonable suspicion of fraud.

To withdraw from aes365, your account must have a completed KYC verification. Identity verification documents must be submitted before your first withdrawal.

• Withdrawals can only be made to a payment method registered in your own name.
• Minimum withdrawal amount is BDT 500.
• The applicable wagering requirements must be fulfilled before bonus balance can be withdrawn.
• Standard withdrawal requests are processed within 1–24 hours.
• Additional verification may be required for large withdrawal amounts.
• Approved withdrawals cannot be reversed.

Aes365 offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming. Accepting a bonus means you agree to all of its applicable terms.

• Welcome Bonus: Available to new members once only. Any attempt to claim the bonus multiple times using multiple accounts will result in all bonuses being cancelled.
• Wagering Requirements: A specified wagering multiplier must be met before bonus funds can be withdrawn.
• Validity: Each bonus has a set expiry date; any unused bonus will be cancelled once it expires.
• Game Restrictions: Some bonuses may only be used on specific games.
• Bonus Abuse: Any attempt to circumvent bonus terms will be treated as fraud.

All games on aes365 are powered by Random Number Generator (RNG) technology and verified by international auditing bodies. This means every game outcome is completely random and cannot be predetermined by anyone.

If you lose internet connection or experience a technical issue during gameplay, aes365 will determine the game outcome in accordance with its established policy. Please contact support if this occurs.

• Any attempt to artificially influence the outcome of a game is strictly prohibited.
• Using automated software or bots to play games is strictly prohibited.
• Any dispute regarding game results must be reported to support within 24 hours.
• In Live Casino games, the dealer's decision is final.

The following activities are strictly prohibited on aes365. Violations may result in account termination and legal action:

• Deposits made through money laundering or illegal funds.
• Creating multiple accounts to exploit bonus offers.
• Using another person's payment method.
• Attempting to hack or manipulate the game system.
• Harassing, threatening, or defrauding other members.
• Unauthorized use of the platform name and brand.
• Creating or operating an account on behalf of anyone under 18 years of age.

Aes365 reserves the right to temporarily suspend or permanently close an account without prior notice for any of the following reasons:

• Breach of any provision of these Terms and Conditions.
• Registration using false or incomplete information.
• If fraudulent or suspicious activity is detected.
• Operating multiple accounts.
• Failure to complete KYC verification or provide the required documents.
• Where necessary to comply with applicable laws or regulatory requirements.

You may close your account at any time by contacting our support team. You will be given the opportunity to withdraw any valid balance before closure, unless the account is being terminated due to fraud.

Aes365 is committed to responsible gaming. We want all our members to enjoy gaming as a form of entertainment, not a dependency. Gaming is always meant to be fun — it is not a guaranteed way to make money.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Cooling-Off Period: If you need a break from gaming, you can place your account on pause for a set period of time.
• Self-Exclusion: For extended breaks, your account can be temporarily or permanently closed.
• Reality Check: You will receive reminders about your account activity at set intervals.

Aes365 treats the protection of your personal data as a top priority. We use SSL encryption and advanced cybersecurity technology to keep your information safe.

Your information will be used solely for account management, payment processing, fulfilling legal obligations, and improving our services. Your data is never sold or transferred to third parties.

• Payment information is stored using full encryption.
• Information may be disclosed to relevant authorities where legally required.
• You may request the correction or deletion of your personal data.

For more details, visit our Privacy Policy Read the page.

If you have a dispute or complaint, please contact our customer support team first. We will do our best to resolve the issue within 48 hours.

• A reference number will be issued once your complaint has been submitted.
• Disputes regarding game outcomes must be raised within 24 hours.
• Payment disputes may take up to 7 business days to resolve.
• All decisions made by aes365 are final and binding.

Aes365 shall not be held liable for the following, although we always strive to deliver the highest quality of service:

• Game or transaction issues arising from loss of internet connection.
• Loss or damage caused by issues with your device or software.
• Losses resulting from third-party actions or cyberattacks.
• If service is disrupted due to a natural disaster or unforeseen circumstances.
• Personal financial losses resulting from gaming.

Aes365 is committed to providing a reliable and uninterrupted service; however, scheduled technical maintenance may occasionally require brief downtime. We will make every effort to notify users in advance.

The aes365 website, logo, design, game content, software, and all associated materials are the intellectual property of aes365 or its licensors. Copying, distributing, modifying, or commercially exploiting these materials without written permission from aes365 is strictly prohibited.

• Platform content may be viewed for personal and non-commercial purposes only.
• Unauthorized use of the aes365 brand name or logo is a punishable offense under applicable law.
• Scraping or crawling any part of the platform is prohibited.

Aes365 reserves the right to modify, update, or discontinue its services, game library, payment methods, bonus structure, or any platform feature at any time. For significant changes, we will endeavor to notify members in advance.

• These terms and conditions will apply when new games or features are added.
• Members will be notified of any changes to payment methods.
• Any changes to the terms and conditions will take effect from the date they are published on the website.
• Visit this page regularly for the latest updates.

For any questions, complaints, or feedback regarding these Terms and Conditions, please get in touch with us. Our support team is available 7 days a week, 24 hours a day.