Your aes365 Privacy Our Top Priority

Aes365 collects various types of information when you create an account and use our services. This information is collected solely to provide you with the best gaming experience and to meet our legal obligations. We believe transparency is the foundation of a good privacy policy.

Information collected directly from you: Information you provide at registration — including your name, date of birth, email address, mobile number, and home address. A copy of your national ID or passport for KYC verification. Payment method details for financial transactions (we do not store full card or account numbers).

Automatically collected information: When you use aes365, certain technical data is collected automatically — including your IP address, browser type and version, device information, operating system, time spent on the platform, pages visited, and games played.

Aes365 uses your data only for specific, legitimate purposes in accordance with its privacy policy. Every reason we process your information is transparently outlined below:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals and maintain financial records.
• Customer Service: To address your complaints, questions, and support needs.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and other regulatory requirements.
• Service Improvement: To analyze usage patterns and improve the platform.
• Promotional Communications: To send you offers and bonus information, with your consent.
• Responsible Gaming: To monitor signs of gaming addiction and intervene when necessary.

Your data is stored on secure, encrypted servers. aes365 servers operate in accordance with international security standards and undergo regular security audits.

How Long Is Your Data Retained? Information on active accounts is retained for the duration of the account. After an account is closed, certain data may still be kept for a specified period for legal reasons:

• Financial transaction records: 5 years (as required by financial regulations).
• KYC verification documents: 5 years (as required by AML guidelines).
• Customer service communication log: 2 years.
• Gaming activity log: 2 years.
• Data related to legal disputes: retained until the dispute is resolved.

After the defined retention period, your data is securely deleted or anonymized so that you can no longer be identified.

Aes365 never sells your personal data to third parties. In certain circumstances, limited information may be shared with trusted partners. Those cases are clearly outlined below:

• Payment Processor: Payment service providers such as Mobile Banking, Nagad, and Rocket receive only the information necessary to process your transactions. They are also bound by strict privacy policies.
• KYC Verification Services: Licensed third-party verification services may be used for identity verification.
• Legal Authorities: Information may be disclosed in compliance with court orders, lawful requests from investigative authorities, or applicable anti-money laundering laws.
• Business Transfer: If aes365 ever undergoes a merger or acquisition, the new owner will be bound by this privacy policy.

Aes365 uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser that help the website remember you.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand site usage patterns (anonymized data).
• Security Cookies: To prevent fraud and unauthorized access.

You can disable non-essential cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

Aes365 believes you should have full control over your own data. Your key privacy rights are outlined below:

Aes365 is an online gaming platform exclusively for adults aged 18 and over. We never knowingly collect personal data from minors.

• Age verification is mandatory at the time of registration.
• Accounts belonging to individuals under 18 will be closed immediately.
• Any minor's data collected inadvertently will be deleted immediately.
• If you believe your child has created an account, please contact us right away.

Aes365 protects your data using industry-leading security technology. Our security framework is multi-layered — if one layer is compromised, the others remain intact to keep your information safe.

• SSL/TLS 256-bit Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your login.
• Firewall & DDoS Protection: To protect our servers against cyber attacks.
• Regular Security Audits: Regular audits conducted by independent third parties.
• Access Controls: Only authorized personnel can access your information.
• Encrypted Backups: Secure backup systems to prevent data loss.
• Real-Time Monitoring: 24/7 system monitoring and alert system.

That said, no digital system can be guaranteed 100% secure. In the event of a security breach that puts your data at risk, we will notify you as quickly as legally required and take the necessary steps to resolve the issue.

Aes365 may update this privacy policy from time to time — to comply with new regulations, reflect new services, or improve our data protection practices.

• We will notify you by email before any significant changes take effect.
• The "Last Updated" date at the top of the page will always reflect the latest revision.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you object to any changes, you will have the option to close your account.

If you have any questions about this privacy policy, wish to exercise your data rights, or need to report a privacy concern — please get in touch with us.

We will endeavor to respond to your complaint within 30 business days. If a matter requires more time, we will keep you informed.